GENERAL SERVICE TERMS
• We strongly recommend checking returned items upon receipt and reporting any complaints to the courier at that time. The Customer understands that resolving later complaints is considerably more difficult, as the Customer generally cannot prove that the garment has not been used in the meantime. Complaints are accepted in Estonian by email at info@easyclean.ee.
• If an item is unusually expensive, Elite Clean OÜ asks to be informed separately so that it can assess whether the service can be provided. If we are not informed of its unusually high value, we assume that it is an ordinary item.
• Cleaned garments are stored free of charge for up to 1 month after the agreed collection date. After that, a storage fee of EUR 1 per day applies.
• If we cannot deliver the cleaned items to the Customer within 6 months, Elite Clean OÜ has the right to dispose of them or donate them to charity.
• Disputes are resolved by agreement. The parties may support their claims with evidence, including expert opinions. All damage, including damage arising from the dispute, is subject to compensation as provided by law.
• To improve service quality, telephone calls at Elite Clean OÜ are recorded and retained for a short period.
• Elite Clean OÜ uses video surveillance to provide evidence of declarations of intent or transactions made by the parties and to improve customer service.
SERVICE TERMS
By using the services of Elite Clean OÜ, you also agree to the following terms.
If you do not agree to these terms, you may not wish to use our services.
Data security:
• The Customer provides personal details voluntarily so that the service can be as personalised as possible.
• Elite Clean OÜ does not disclose the information provided by the Customer to third parties or contact the Customer on matters unrelated to providing the service.
• If the Customer wishes to remain anonymous, the Customer understands that Elite Clean OÜ will not know the party to the transaction or the lawful owner of the item. Any later enforcement of liability is considerably more difficult than when the Customer provides personal details.
• An anonymous customer may collect the cleaned item by presenting the receipt. Elite Clean OÜ does not undertake to check whether the person presenting the receipt is actually entitled to collect the item.
• The name, telephone number and address of the Customer are known only to Elite Clean OÜ. Items are sent for laundry/dry cleaning under an order number, ensuring complete customer anonymity.
Situations in which the liability of Elite Clean OÜ is limited:
• By bringing a garment for cleaning, the Customer understands that it is a used item and will not be returned as a new garment. The Customer receives a used garment that has been cleaned.
• Although Elite Clean OÜ uses the best available cleaning technology, not all stains may be removed. The best result depends on accurate information from the Customer about how the stains occurred. It is important to provide correct information about the origin of stains.
• A garment also wears during cleaning. Every treatment affects the garment. By bringing it for cleaning, the Customer requests and accepts this treatment.
• Garment manufacturers use highly specific materials and treatments. If the care instructions are missing or incorrect, it is not always possible to guarantee the correct reaction of the material to cleaning or the required cleaning result. The garment may remain uncleaned, become damaged and/or become unusable.
• Where the material has been damaged by earlier treatment, such as stain removal, cleaning, ironing, drying or washing, it is not possible to establish the extent of treatment or the substances used. The correct reaction to cleaning and the required result cannot therefore be guaranteed. The garment may remain uncleaned, become damaged and/or become unusable.
• The wear, chemical composition, previous environment, frequency of use and age of buttons, press studs, zips, zip ends, buckles and glued, sewn, embroidered or ironed-on decorations are unknown. Their correct reaction to cleaning and the required cleaning result cannot be guaranteed. They may become damaged, unusable and/or detach from the garment.
• Each item is individual and is also inspected by an Elite Clean OÜ employee at the laundry. Where there is an evident risk of damage, the employee will draw attention to it separately.
• Elite Clean OÜ is not responsible for items left in pockets.
• Items brought for cleaning may bleed colour. Elite Clean OÜ is not responsible for this.
ROMAN BLIND CLEANING TERMS
During cleaning, the small rings through which the cords run may be lost, break or come loose. Roman blinds may also shrink by up to 30%. Cleaning is entirely at the risk and responsibility of the Customer; the dry cleaner is not responsible for these outcomes.
Please note: we rehang curtains only if we also take them down.
Please note: if curtains are higher than 3.5 metres, a 50% surcharge is added to the cleaning price when we take them down and rehang them.
CURTAIN CLEANING TERMS
CLEANING IS ENTIRELY AT THE RISK AND RESPONSIBILITY OF THE CUSTOMER. Curtains may shrink by up to 30% during cleaning.
Fold marks and creases may remain because curtains are folded and placed on hangers after cleaning and finishing. The dry cleaner is not responsible for remaining fold marks or creases. Fabric in older curtains may be very fragile and may tear during cleaning. Hidden defects may also be present. Physical treatment of the fabric during cleaning may cause threads to run, pucker or develop other defects. Small holes that were not visible before cleaning may become significantly larger. Curtains may become unusable after cleaning.
On blackout curtains, the rubber or film on the reverse blackout layer may detach during cleaning, especially after prolonged exposure to sunlight.
Sheer curtains means very thin, transparent curtains, including tulle curtains.
Heavy curtains includes all side curtains made from thicker fabrics and linen curtains.
Please note: we rehang curtains only if we also take them down.
Please note: if curtains are higher than 3.5 metres, a 50% surcharge is added to the cleaning price when we take them down and rehang them.
THE FOLLOWING ITEMS ARE CLEANED ENTIRELY AT THE RISK AND RESPONSIBILITY OF THE CUSTOMER:
RUGS; HIDES; DUVETS; PILLOWS; MATTRESS COVERS; BEDSPREADS; CURTAINS; WEDDING DRESSES;
ITEMS WITHOUT CARE INSTRUCTIONS
SERVICE TERMS FOR RUG CLEANING
The following defects cannot be excluded when cleaning rugs. The Customer must take their possible occurrence into account.
For all types of rug:
• not all stains, unpleasant odours and animal hair can be removed;
• rugs may bleed colour;
• hidden defects that are difficult to detect on a dirty rug at intake may become visible, including light burn marks and other minor mechanical damage;
• defects caused by previous cleaning or attempted cleaning may appear;
• stains are always more visible on a clean rug than on a dirty one;
• coloured candle wax may stain the rug;
• mould stains may not come out;
• rug edges may fray;
• white fringes may remain greyish or yellowish, and fringes made brittle by use may detach;
• on rugs with glued backing edges that require dry cleaning, the edges may come unstuck as the adhesive is removed;
• urine and pet odours may become stronger during cleaning;
Additional risks for specific rug types:
THIN WOOL, COTTON AND OTHER FABRIC RUGS, AND RAG RUGS
• may shrink and their edges may curl;
• threads previously damaged through use may break;
• joining threads in cotton rugs may break during washing if they have become brittle through use;
NARMA REVERSIBLE RUGS
• may shrink by up to 30%;
• the rug may lose its shape or become wavy;
GLUED-BACKING, TUFTED AND SHAG RUGS
• the glued backing may detach, especially at the edges;
• the rug may lose its shape;
• adhesive may continue to crumble after cleaning;
• woven shag yarns may unravel at the ends;
• it may not be possible to clean the base of deep-pile rugs fully;
• stain removal on wool rugs may leave rings caused by the backing adhesive dissolving;
• cleaning may dissolve the backing adhesive, causing an adhesive odour that may take time to disappear;
• viscose elements in a glued-back rug may become stiff or change colour depending on the colour of the backing adhesive;
RUBBER-BACKED RUGS
• rubber backing that has become brittle through use may break and detach partially or completely;
WOOL RUGS AND WOOL RUGS WITH VISCOSE ELEMENTS
• faded areas, particularly on light rugs, and yellowish marks may not disappear;
• viscose elements may become stiff and yellowish;
CLEANING HIDE RUGS INVOLVES CERTAIN RISKS THAT DO NOT DEPEND ON TECHNOLOGY OR QUALITY
• leather that has hardened through use may tear;
• matted or pilled fur cannot be restored by cleaning;
• fur may change shade;
• stains and unpleasant odours may remain;
• yellowing in white fur will not be removed;
• hidden defects in the hide may become visible;
• fur may shrink slightly;
• glued joints or surfaces may separate, and adhesive may appear on the leather surface as a dark stain.
WE DO NOT CLEAN SILK, SILK-BLEND OR GLUED-BACKING VISCOSE RUGS.
Please note: if a rug smells of urine, vomit or other unpleasant odours, or is wet, a 50% surcharge is added to the cleaning price.
Rugs are cleaned entirely at the risk and responsibility of the Customer.
THE RUG CLEANING PRICE COVERS ONE CLEANING TREATMENT.
REMOVAL OF ALL STAINS, ODOURS AND HAIR DURING CLEANING CANNOT BE GUARANTEED.
BY USING THE CLEANING SERVICES OF ELITE CLEAN OÜ, THE CUSTOMER IS CONSIDERED TO HAVE READ AND ACCEPTED THE CLEANING SERVICE TERMS.
Complaints are handled within 24 hours of receiving items back from cleaning. Later complaints will not be considered.
Kind regards, Elite Clean OÜ
